Returns

Please use the contact us form or email

info@pinkgemz.com detailing your return. 

We will respond with return instructions within 48 hours. 

We strongly recommend you use a tracked service such as Royal Mail Recorded Delivery.

Before returning, please contact us first;

we are not responsible for any packages posted without our consent. 

RETURNS ARE NOT FREE OF CHARGE.

Our UK returns address is as follows: 

Refunds 

We do exchange on all items (apart from earrings) within 14 days from the day you receive the item if it is unused, untainted & Undamaged. Email will be sent to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/credit.

If you are approved, then your exchange/credit will be processed, Please note; we are happy to exchange the items if they are in good condition. Items which are subject to rejection of a credit or exchange are items used, damaged or worn.

where there is a genuine fault we will correct this as soon as possible.

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